FAQ

General questions

• How do I register?
  Your subscription will automatically on your first order. Access data then get the e-mail automatically with the confirmation of your order. The next time you order it you just log in with your access data, thereby simplify the order process.
• Can I leave the layout process even from you?
  We will be processing your layout help or suggest to him completely. For more detailed information, simply send us email.
• I forgot my password. What should I do?
  If you have forgotten your password, no problem. Click on the "Forgot password" at login.
• How long is delivery time?
  
  
  
  • The low-cost production - production time of 8-10 working days
    Germany + hours of sending 1-2 days
    Austria + hours of sending two days
    Switzerland + time sending about 3 days
    Czech Republic + time sending about 3 days
    Poland + time sending about 3 days ago
  
  
  • Expedited production - production time of 5-6 working days
    Germany + hours of sending 1 day
    Austria + hours of sending two days
    Switzerland + time sending about 3 days
    Czech Republic + time sending about 3 days
    Poland + time sending about 3 days ago
  
  
  • Express production - production time of 72 hours
    Germany + delivery the next day if order acceptance and approval of the press in 11 hours
    Austria + hours of sending two days in the case of order acceptance and approval of printing up to 11 hours. Express shipment on request
    Switzerland + time sending about 3 days for order acceptance and approval of printing up to 11 hours. Express shipment on request
    Czech Republic + time sending about 3 days for order acceptance and approval of printing up to 11 hours. Express shipment on request
    Poland + time sending about 3 days for order acceptance and approval of printing up to 11 hours. Express shipment on request
  
  
  • After the agreement is obviously realizable almost all wishes for an appointment (see delivery time /time shipping).
  
  
• What payment methods do you offer?
  
  
  
  • PayPal
  
  
  • cash on delivery (+ delivery charge)
  
  
  • debit (except Switzerland)
  
  
  • payment on invoice
  
  
  • Please understand that payment of the invoice you can offer up to two successfully implemented supply and an appropriate volume orders. The approval of this payment method, please send us Email. Your request will investigate using independent sources of economic information, as it is common in online trading. In the case of negative information, we reserve the right to your request for a "payment on account" and refuse to offer you instead of another form of payment. Thank you for understanding these safety measures!
  
  

Questions about printing

• What is a "cut"?
  Trim is an area defined beyond the aspect ratio. Trimming prevents undesirable white edges, the so-called "probleskování white" for elements that are printed over the top side. Trimming generally is 2 mm on each edge side. See also our Checklist data preparation .
• What is CMYK?
  CMYK is a color space that consists of the following colors: Cyan (Cyan), Magenta (Magenta), Yellow (yellow) and Key color (black).
  CMYK color model is thus for four-color printing, in which each color overprints. This way you can display 16.8 million distinct colors. CMYK is used for printing.
• What color printing?
  Usually offset printing technique by Euroscale and FOGRA standards. Their files because they are not required and agreed no decorative and special paint, create entirely in CMYK. Do not use RGB or LAB. These colors automatically convert both to their CMYK equivalents. In this operation, however, may cause undesired distortion of the colors. Claims arising therefrom shall be recognized. Also, do not use any color profiles (such as ICC or similar). Even you will not be reflected in production. BLACK COLOUR Please always load in grayscale or color values ​​0/0/0/100 (CMYK).
• What resolution image needs?
  The term "dpi" (dots per inch =) indicates the number of pixels per unit length, ie the number of pixels on the English inch (2.54 mm). The resolution would ideally should be 300 dpi (not interpolated resolution), a maximum of 600 dpi. Barcodes load with a resolution of 600-1200 dpi. Also embedded images in your document should have a resolution of between 300 and 600 dpi. When creating a document, please, if possible, avoid using images from the internet, because their resolution usually does not exceed 72 dpi and are almost always based on the RGB model. See also our Checklist data preparation.
• What is RGB?
  RGB stands for R=red (red), G=green (green), B=blue (blue). This color model used by monitors and scanners. This scheme can not be used when printing.
• What should I introduce the term "paper profit"?
  Speaking about the benefits of paper if the print sheet arranged a number of print motifs.
• What paper are you using?
  Most of the papers taken from certified producers. We see to it that they are produced organically and responsive to conventional standards.
• It is impossible to print special colors?
  Course. We offer original PANTONE, HKS Genuine, gold, silver and everything are manufacturers of printing inks can deliver.

Data

• What data format do you use?
  It is best if you send us your data as a PDF with high resolution. After agreement from you but i accept any other data format, regardless of whether it is treated in Word, PowerPoint, Publisher, Pagemaker, Freehand, Illustrator, Quark, InDesign, CorelDraw, or a similar program (MAC or PC). In this case, please contact us. Surely we can find a solution.
• Indeed data checking?
  Yes, every file checked for whether it is suitable for production. If you want a thorough verification of data, indicate this requirement when calculating the price of the product under "Data Checking". See our Control of preparing a list of dates.
• The print data is deleted after execution of the contract?
  Not all the data you archive. This will also make us the following order.